Step 1: Define
both your role & the improvement area
Success of the automation project depends on how the process is being scoped and positioned in the automation potential matrix.
Step 2: Measure
The Problem severity & opportunity scale
KY & Company Analysis
Step 3: Deep Dive
Assess your benefit and suitability
Process that is labor intensive
Process support high-risk, control, regulatory & compliance related requirements which would be enhanced through automation
Process is error prone
(Accuracy < 99.999996% or 3.4 defects per million opportunities)
Process tied to a tight working time window
(On Time performance < 98%)
Automation of the process that would drive growth in business volume, price, market share
Process Improvement & System Enhancement
Process standardization and streamlining are normally taken place during the requirement phase. We have seen two usual cases, which normally found within corporate during automation decision processes...
business rules are static and not subject to foreseeable dramatic change in coming years
Business rules can be scalable to other processes
(50% of the business rules are common among all the customers for the process)
Process has logical business rules that can be uniformly executed, regardless of whom to perform
Process has a reasonable variation (Less than 15% of the process activities/ FTE spent are exception)
Working with Unstructured Data
Based on unstructured data to automate process will impede the RPA implementation & early stage operation efficiency. Intelligent process automation is lately introduced to tackle the problem.
Use cases include b...
Process is stable and not subject to changes in system, process in coming year and >30% dramatic decrease in business volume compared with the past year
Process is controlled in single location rather than multiple locations
Input data is very structured, standardized, reliable & retrieved from internal system
Process involve working on >=2 internal operating systems, which require manual intervention
Please select all the drop down list for step 3
Step 4: Result
Evaluate the automation potential score
Automating this process may not have a impactful effect in short term
Most likely fall into a quick win quadrant, benefit is in medium scale, but shall rethink with the end to end process and long term development mindset to unlock more value
Happy problem how we can capture this sizeable benefit sustainably and realize with speed.
Suitability low end means highly complicated or non-standardized process; such process may need to go through re-engineering phase; process owners may need to rethink their value drivers in the process
Medium suitability normally come with some system enhancement on the proprietary system; perfection and dependency further drag down the speed to market; Automation CoE in place to steer the to-be process to the right direction.
Automation with ease; shall pay attention to the ability of configuration from the RPA vendors and promote scalable design for further maintainence
Let's us perform a deep dive for you.
You will unlock more value through our process workshop
Ideation, Rapid Prototyping, Process Workshop, Business Strategy & Digitization Roadmap Development
Project Management & Design
Business case development, planning & governance, Agile SCRUM, business analysis, Lean and six sigma design
End to end process Re-engineering, User Experience Design & Testing, Solution Development and Change
Bot development, Training, Tuning & Testing
User & Technology Research
UIUX Design, emerging technology research, process & technology consultancy study
System & Model Development
Enterprise system development & implementation, low-code solution development, data model development, mobile & web full stack development
Process outsourcing, maintenance service, infrastructure orchestration & administration, devops
Awareness workshop, design thinking & innovation workshops, technical skill transfers
KY & Company invents and adopts the digital solution including internet of things, customer experience, process automation, web app development & artificial intelligence. We take care of your entire digital transformation journey from the business case, design to implementation and performance.
Robotic Process Automation, Chatbot, Social Listening
Customer analytics, Omni eCommerce Channels, UX App
Smart Logistics, Hospitality, & Office
Smart Logistics, Hospitality, & Office
Organization & Change
Healthcare, Legal, Insurance, Supply Chain, Transportation, Property Retail, Hospitality, Financial Services
Web & native app. multi-experience development platform, ERP systems
KY & Company introduce free process and UX design workshops to enable our clients to identify opportunities, streamline processes and improve experience
Continued exploration of the process improvement initiatives from end to end process mapping to identifying re-engineering & digitization opportunities
User Research, Branding, Storytelling, Usability testing, Visual design
DMAIC, EDIPT, Design thinking & Six Sigma Lean
Design thinking & rapid prototyping to drive user experience excellence. co-innovate the user journey, and hence improve both existing customer experience & target new market
Enable the organization to understand. leverage and adopt technology in an increasingly interconnected world
Hotel book to checkout experience, Airline booking experience, Employee HR inquiry...more