Step 1: Define


both your role & the improvement area


Success of the automation project depends on how the process is being scoped and positioned in the automation potential matrix.

Automation Potential

Step 2: Measure

The Problem severity & opportunity scale

Digital Strategy

*Process lead time compared to committed timeliness service level agreement

Your IT and operation strategies define where your automation investment shall be placed first

1) A leader i...

*Manpower compared to the budget headcount
*Process capacity compared to the customer demand rate
*Process deliverable compared to the quality requirement

We surveyed directors, CIO and COO from a mixed industries on their automation priority and the major reasons adopting RPA to their organization processes.

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KY & Company Analysis


Step 3: Deep Dive

Assess your benefit and suitability

Process that is labor intensive

Process support high-risk, control, regulatory & compliance related requirements which would be enhanced through automation

Process is error prone

(Accuracy < 99.999996% or 3.4 defects per million opportunities)

Process tied to a tight working time window

(On Time performance < 98%)

Automation of the process that would drive growth in business volume, price, market share


Process Improvement & System Enhancement

Process standardization and streamlining are normally taken place during the requirement phase. We have seen two usual cases, which normally found within corporate during automation decision processes...

business rules are static and not subject to foreseeable dramatic change in coming years

Business rules can be scalable to other processes

(50% of the business rules are common among all the customers for the process)


Process has logical business rules that can be uniformly executed, regardless of whom to perform

Process has a reasonable variation (Less than 15% of the process activities/ FTE spent are exception)


Working with Unstructured Data

Based on unstructured data to automate process will impede the RPA implementation & early stage operation efficiency. Intelligent process automation is lately introduced to tackle the problem. 
Use cases include b...

Process is stable and not subject to changes in system, process in coming year and >30% dramatic decrease in business volume compared with the past year

Process is controlled in single location rather than multiple locations

Input data is very structured, standardized, reliable & retrieved from internal system

Process involve working on >=2 internal operating systems, which require manual intervention


Please select all the drop down list for step 3


Step 4: Result

Evaluate the automation potential score

Organization Benefit






Automating this process may not have a impactful effect in short term


Most likely fall into a quick win quadrant, benefit is in medium scale, but shall rethink with the end to end process and long term development mindset to unlock more value


Happy problem how we can capture this sizeable benefit sustainably and realize with speed.



Suitability low end means highly complicated or non-standardized process; such process may need to go through re-engineering phase; process owners may need to rethink their value drivers in the process


Medium suitability normally come with some system enhancement on the proprietary system; perfection and dependency further drag down the speed to market; Automation CoE in place to steer the to-be process to the right direction.


Automation with ease; shall pay attention to the ability of configuration from the RPA vendors and promote scalable design for further maintainence

Let's us perform a deep dive for you.

You will unlock more value through our process workshop 

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KY & Company is a global Digital Transformation consultancy that helps CXO & management create financial impact through strategy development, digitization and automation.


Ideation, Rapid Prototyping, Process Workshop, Business Strategy & Digitization Roadmap Development

Project Management & Design

Business case development, planning & governance, Agile SCRUM, business analysis, Lean and six sigma design


End to end process Re-engineering, User Experience Design & Testing, Solution Development and Change


Bot development, Training, Tuning & Testing

User & Technology Research

UIUX Design, emerging technology research, process & technology consultancy study

System & Model Development 

Enterprise system development & implementation, low-code solution development, data model development, mobile & web full stack development


Process outsourcing, maintenance service, infrastructure orchestration & administration, devops

Capability Building

Awareness workshop, design thinking & innovation workshops, technical skill transfers

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KY & Company invents and adopts the digital solution including internet of things, customer experience, process automation, web app development & artificial intelligence. We take care of your entire digital transformation journey from the business case, design to implementation and performance.

Robotic Process Automation, Chatbot, Social Listening

Customer analytics, Omni eCommerce Channels, UX App

Smart Logistics, Hospitality, & Office

Smart Logistics, Hospitality, & Office

Organization & Change

Process Automation

Business Insight

Project Management



Healthcare, Legal, Insurance, Supply Chain, Transportation, Property     Retail, Hospitality, Financial Services

Shared Service

Web & native app. multi-experience development platform, ERP systems

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KY & Company introduce free process and UX design workshops to enable our clients to identify opportunities, streamline processes and improve experience

Continued exploration of the process improvement initiatives from end to end process mapping to identifying re-engineering & digitization opportunities

UX Design

User Research, Branding, Storytelling, Usability testing, Visual design

Process Excellence 

DMAIC, EDIPT, Design thinking & Six Sigma Lean

Design thinking & rapid prototyping to drive user experience excellence. co-innovate the user journey, and hence improve both existing customer experience & target new market

Digital Awareness

Enable the organization to understand. leverage and adopt technology in an increasingly interconnected world

​Use Cases

Hotel book to checkout experience, Airline booking experience, Employee HR inquiry...more