Experience Personalized

Undifferentiated to Unique Brand

Passive to Proactive Servicing

Map & Synthesize

Customer Journey

Our UX design team has created a differentiated experience for the corporates' customers

For instance, a high-Level hotel guest journey from booking to checkout.

Check Out Journey

Hotel Guest Customer journey (Dark versi

Prototype & Test

User Centric Design

Our design is a combination of user-centricity & agility. The rapid prototyping process can be as short as 1 day to 1 week to enable usability testing & continuous customer feedback

Design Workshop

Adopt & execute

Experience transform program

Hybrid client process: The solution that empowers customer service team by providing real-time customer insight, next best actions.

Self-service client processes: A highly curated and personalized experience on the customer platform.

About KY & Company

KY & Company is a global Digital Transformation consultancy that helps CXO & management create financial impact through strategy development, digitization and automation.

The Team

Career

Socially Responsible

Strategy

Ideation, Rapid Prototyping, Process Workshop, Business Strategy & Digitization Roadmap Development

Digitization

End to end process Re-engineering, User Experience Design & Testing, Solution Development and Change

Automation

Bot development, Training, Tuning & Testing

Management

Process outsourcing, maintenance service, infrastructure orchestration & administration, devops

Project Management & Design

Business case development, planning & governance, Agile SCRUM, business analysis, Lean and six sigma design

User & Technology Research

UIUX Design, emerging technology research, process & technology consultancy study

System & Model Development

Enterprise system development & implementation, low-code solution development, data model development, mobile & web full stack development

Capability Building

Awareness workshop, design thinking & innovation workshops, technical skill transfers

Digital Transformation

KY & Company invents and adopts the digital solution including internet of things, customer experience, process automation, web app development & artificial intelligence. We take care of your entire digital transformation journey from the business case, design to implementation and performance.

Organization Assessment

Process Automation

Robotic Process Automation, Chatbot, Social Listening

Customer Experience

Customer analytics, Omni eCommerce Channels, UX App

Internet Of Thing

Smart Logistics, Hospitality, & Office

Artificial Intelligence

Smart Logistics, Hospitality, & Office

Digital Application

AI Reference

Insight

Organization & Change

Process Automation

Business Insight

Project Management

Others

Industry

Healthcare, Legal, Insurance, Supply Chain, Transportation, Property Retail, Hospitality, Financial Services

Shared Service

Web & native app. multi-experience development platform, ERP systems

Workshop

KY & Company introduce free process and UX design workshops to enable our clients to identify opportunities, streamline processes and improve experience

Process Workshop

Continued exploration of the process improvement initiatives from end to end process mapping to identifying re-engineering & digitization opportunities

UX Design Workshop

Design thinking & rapid prototyping to drive user experience excellence. co-innovate the user journey, and hence improve both existing customer experience & target new market

UX That Fulfill More Than Just User Need

User Research, Branding, Storytelling, Usability testing, Visual design

Co-create Process Excellence

DMAIC, EDIPT, Design thinking & Six Sigma Lean

Digital Awareness

Enable the organization to understand. leverage and adopt technology in an increasingly interconnected world

Use Cases

Hotel book to checkout experience, Airline booking experience, Employee HR inquiry...more

KY & Company

Global Management Consultant