Experience Personalized
Undifferentiated to Unique Brand
Passive to Proactive Servicing
Map & Synthesize
Customer Journey
Our UX design team has created a differentiated experience for the corporates' customers
For instance, a high-Level hotel guest journey from booking to checkout.
Prototype & Test
User Centric Design
Our design is a combination of user-centricity & agility. The rapid prototyping process can be as short as 1 day to 1 week to enable usability testing & continuous customer feedback
Adopt & execute
Experience transform program
Hybrid client process: The solution that empowers customer service team by providing real-time customer insight, next best actions.
Self-service client processes: A highly curated and personalized experience on the customer platform.
KY & Company is a global Digital Transformation consultancy that helps CXO & management create financial impact through strategy development, digitization and automation.
Strategy
Ideation, Rapid Prototyping, Process Workshop, Business Strategy & Digitization Roadmap Development
Digitization
End to end process Re-engineering, User Experience Design & Testing, Solution Development and Change
Automation
Bot development, Training, Tuning & Testing
Management
Process outsourcing, maintenance service, infrastructure orchestration & administration, devops
Project Management & Design
Business case development, planning & governance, Agile SCRUM, business analysis, Lean and six sigma design
User & Technology Research
UIUX Design, emerging technology research, process & technology consultancy study
System & Model Development
Enterprise system development & implementation, low-code solution development, data model development, mobile & web full stack development
Capability Building
Awareness workshop, design thinking & innovation workshops, technical skill transfers
KY & Company invents and adopts the digital solution including internet of things, customer experience, process automation, web app development & artificial intelligence. We take care of your entire digital transformation journey from the business case, design to implementation and performance.
Robotic Process Automation, Chatbot, Social Listening
Customer analytics, Omni eCommerce Channels, UX App
Smart Logistics, Hospitality, & Office
Smart Logistics, Hospitality, & Office
Organization & Change
Process Automation
Business Insight
Project Management
Others
Industry
Healthcare, Legal, Insurance, Supply Chain, Transportation, Property Retail, Hospitality, Financial Services
Shared Service
Web & native app. multi-experience development platform, ERP systems
KY & Company introduce free process and UX design workshops to enable our clients to identify opportunities, streamline processes and improve experience
Continued exploration of the process improvement initiatives from end to end process mapping to identifying re-engineering & digitization opportunities
UX Design
User Research, Branding, Storytelling, Usability testing, Visual design
Process Excellence
DMAIC, EDIPT, Design thinking & Six Sigma Lean
Design thinking & rapid prototyping to drive user experience excellence. co-innovate the user journey, and hence improve both existing customer experience & target new market
Digital Awareness
Enable the organization to understand. leverage and adopt technology in an increasingly interconnected world
Use Cases
Hotel book to checkout experience, Airline booking experience, Employee HR inquiry...more