Digital Transformation: Speed is as Important as Financial & Social Impact

Our founding director, Mike Kwok, is invited for an interview with about digital transformation and innovation under COVID19

Here what are inside the interview:

We talked to Mike Kwok of KY & Company about consultancy in digital transformation, and he had the following to say:-

First of all, how are you and your family doing in these COVID-19 times?

Mike Kwok: Thank you! We are very healthy and adaptive to the new normal. We are very optimistic that the pandemic will end soon.

Tell us about you, your career, how you founded KY & Company.

Mike Kwok: I started more than 10 years ago on driving digital transformation projects globally. I experienced many improvement opportunities within different corporates and government bodies with digital solutions, but they sometimes fail to innovate, monetize the solution, or generate intended social impact. That’s why I came out of KY & Company focusing on digitizing, getting value from data & automating the business processes from ideation to implementation in APAC countries.

How does KY & Company innovate?

Mike Kwok: We market our innovation as a service to transform and influence organizations to change, so it makes sense that the innovation DNA is built from hiring to running projects. We place cultural diversity and passion for technologies as two of the important indicators in talent management. We have been running Flexi and result driven working culture under a super flat organization for the last 2 years. With agile scrum methodology, we generate minimum viable products with a short cycle and constantly research & test them to capture user feedback.

How the coronavirus pandemic affects your business, and how are you coping?

Mike Kwok: Covid-19 pandemic to us is a new opportunity since most organizations rethink the importance of digitization and automation to their business. From digitally engaging their customers for Omni channels expansion and user experience improvement to automating the routine processes are the key for our customers to differentiate among their competitors.

Did you have to make difficult choices, and what are the lessons learned?

Mike Kwok: Time and perfection in implementing a project have always been a tough decision. Customers always want to have high speed to market while keeping the solution perfect. Our stand is to strike a balance between perfection and timely delivery and hence capture user feedback to improve the solution more effectively. The outcomes are far better than what the customers thought.

How do you deal with stress and anxiety? How do you project yourself and KY & Company in the future?

Mike Kwok: While I am re-inventing healthcare, I noticed personalized exercise is the best & natural therapy for me to relieve. I project KY & Company to be a leading digital transformation consultant that drives our clients’ innovation and emerging technologies.

Who are your competitors? And how do you plan to stay in the game?

Mike Kwok: There are lots of different system integrators and technology service providers in APAC, but our differentiation is to cover the entire digital transformation journey from strategy design, rapid prototyping, development, testing to the commercialization of the solution under an agile approach. We are ahead of the game to deliver quality projects using quick design sprints.

Your final thoughts?

Mike Kwok: I believe KY & Company, as a niche digital transformation consultancy start-up, will prove their value with innovations and differentiated implementation strategy compared to the traditional consultancy giants. We will continue disrupting the IT and business consultancy sector by delivering positive financial impacts via digital transformation.

See more:

KY & Company is a global Digital Transformation consultancy that helps CXO & management create financial impact through strategy development, digitization and automation.


Ideation, Rapid Prototyping, Process Workshop, Business Strategy & Digitization Roadmap Development


End to end process Re-engineering, User Experience Design & Testing, Solution Development and Change


Bot development, Training, Tuning & Testing


Process outsourcing, maintenance service, infrastructure orchestration & administration, devops

Project Management & Design

Business case development, planning & governance, Agile SCRUM, business analysis, Lean and six sigma design

User & Technology Research

UIUX Design, emerging technology research, process & technology consultancy study

System & Model Development 

Enterprise system development & implementation, low-code solution development, data model development, mobile & web full stack development

Capability Building

Awareness workshop, design thinking & innovation workshops, technical skill transfers

Close About KY & Company Sub Menu

KY & Company invents and adopts the digital solution including internet of things, customer experience, process automation, web app development & artificial intelligence. We take care of your entire digital transformation journey from the business case, design to implementation and performance.

Robotic Process Automation, Chatbot, Social Listening

Customer analytics, Omni eCommerce Channels, UX App

Smart Logistics, Hospitality, & Office

Smart Logistics, Hospitality, & Office

Close KY digital transformation sub menu

Organization & Change

Process Automation

Business Insight

Project Management



Healthcare, Legal, Insurance, Supply Chain, Transportation, Property     Retail, Hospitality, Financial Services

Shared Service

Web & native app. multi-experience development platform, ERP systems

KY & Company introduce free process and UX design workshops to enable our clients to identify opportunities, streamline processes and improve experience

Continued exploration of the process improvement initiatives from end to end process mapping to identifying re-engineering & digitization opportunities

Design thinking & rapid prototyping to drive user experience excellence. co-innovate the user journey, and hence improve both existing customer experience & target new market

UX That Fulfill More Than Just User Need

User Research, Branding, Storytelling, Usability testing, Visual design

Co-create Process Excellence 

DMAIC, EDIPT, Design thinking & Six Sigma Lean

Digital Awareness

Enable the organization to understand. leverage and adopt technology in an increasingly interconnected world

​Use Cases

Hotel book to checkout experience, Airline booking experience, Employee HR inquiry...more

Close KY digital transformation sub menu