What is Chatbot?
Source: Drift, Salesforce, Myclever, Audience
Confidence or overlook?
The use case of chatbot mainly focus quote to cash cycle and request to resolution cycles. Surprisingly, getting a quick answer in an emergency topped in the predicted use cases. Implication of this survey result is either respondents are highly confident to the accuracy of chatbot feedback or respondents are not aware of maturity of the chatbot.
Chatbot utilizes artificial intelligence to conduct textual conversation with human. It simulates human behavior to create a meaningful dialog with the counterparts. When we say artificial intelligence, it somehow synthesize the context using natural languages processing system rather than answer matching from extracted words.
Some Use Case
Which Industry?
E-commence
Among the industry spectrum, E-commerce players reap the benefit of chatbot to convert enquiries into sales leads. The up-sell and cross-sell ability provide the enormous value to brands and retailers.
Source: Chatbot magazines
Problem Solving Chatbot
Emerging number of use cases on helping customers to solve their problems on the spot with the use of customer portal embedded in the messenger.
Why Chatbot?
Source:KY Analysis
System integration
Seamless integration with the proprietary system enables information exchanges and changes usage behavior to self-service.
Never underestimate...
Chatbot Experience
Creating the best customer experience is the top reason to deliver value added service and promote brand value.
Voice of customer
For the organizations which apply outsides-in approach to their product and process design. Chatbot could help you to log the interaction and get insight from the customer directly. Some chatbots have integration with analytic tools to generate customer insights.
Organization Automation Architecture
Enquiries sometimes come with an request, which still require additional manual work to accomplish. e.g. sending an invoices, amending the order, etc. The requests can trigger additional robotics processes to minimize internal staff touch points.
See how chatbot could fit into your business process
Contact our digital team at info@kyand.co
KY & Company is a global Digital Transformation consultancy that helps CXO & management create financial impact through strategy development, digitization and automation.
Strategy
Ideation, Rapid Prototyping, Process Workshop, Business Strategy & Digitization Roadmap Development
Digitization
End to end process Re-engineering, User Experience Design & Testing, Solution Development and Change
Automation
Bot development, Training, Tuning & Testing
Management
Process outsourcing, maintenance service, infrastructure orchestration & administration, devops
Project Management & Design
Business case development, planning & governance, Agile SCRUM, business analysis, Lean and six sigma design
User & Technology Research
UIUX Design, emerging technology research, process & technology consultancy study
System & Model Development
Enterprise system development & implementation, low-code solution development, data model development, mobile & web full stack development
Capability Building
Awareness workshop, design thinking & innovation workshops, technical skill transfers
KY & Company invents and adopts the digital solution including internet of things, customer experience, process automation, web app development & artificial intelligence. We take care of your entire digital transformation journey from the business case, design to implementation and performance.
Robotic Process Automation, Chatbot, Social Listening
Customer analytics, Omni eCommerce Channels, UX App
Smart Logistics, Hospitality, & Office
Smart Logistics, Hospitality, & Office
Organization & Change
Process Automation
Business Insight
Project Management
Others
Industry
Healthcare, Legal, Insurance, Supply Chain, Transportation, Property Retail, Hospitality, Financial Services
Shared Service
Web & native app. multi-experience development platform, ERP systems
KY & Company introduce free process and UX design workshops to enable our clients to identify opportunities, streamline processes and improve experience
Continued exploration of the process improvement initiatives from end to end process mapping to identifying re-engineering & digitization opportunities
Design thinking & rapid prototyping to drive user experience excellence. co-innovate the user journey, and hence improve both existing customer experience & target new market
UX That Fulfill More Than Just User Need
User Research, Branding, Storytelling, Usability testing, Visual design
Co-create Process Excellence
DMAIC, EDIPT, Design thinking & Six Sigma Lean
Digital Awareness
Enable the organization to understand. leverage and adopt technology in an increasingly interconnected world
Use Cases
Hotel book to checkout experience, Airline booking experience, Employee HR inquiry...more