The Mindset Of Having Business With Startup Firms
By Mike Kwok and James Willis
Highly Agile & Flexible Delivery
J: How many companies would work with a start-up firm to unlock more opportunities in Hong Kong?
M: Very few in Hong Kong, we’ve seen the incubation program just started picking up this year, with more and more MNC engaging the SME for their product and services. Slow compared to the western but still a good sign.
J: Why most MNC companies are reluctant to work with the start-up firms?
M: I think it is the MNC management perception that small to medium size firms are not as reliable as the giants. Some management rated reliability as their no.1 indicator, which dictates their vendor evaluation process. With the status quo mindset, decision makers often stick with the giant service providers even when the service provider skewed up before.
J: Could you tell me what makes the MNC to buy services from a small to medium size firm like yours?
M: There are couple of benefits having business with us. Firstly, we perceived value based consulting and implementation. If you already in technology decision making position, I bet you might have hard time spending money for no value/ less than expected value from the solution. Wise CXO won’t spend money just for presentation deck, but they become more result driven and tap the advantages of the technology to improve productivity, reduce error, squeeze cost, enhance user experience. You will pay us for the value not for our effort.
Secondly, as a software as a service company, we will not bound ourselves to any kind of solution, since it will only limit our innovation. We are not a copy-paste expert but rather we drive something with more value.
Thirdly, Start-up entrepreneur acts very differently. We always have a sense of urgency and have to make sure the performance is delivered to sustain a continuous business. We couldn’t stop advancing because our mindsets are if we stay at the same point for 3 months, we will go out of business.
J: What is your belief being a start-up firms?
M: As a technology start-up firm, we would like to change the perception that technology implementation is a complicated process. We are capable to help our clients from identifying & adopting quick wins to developing a more strategic solution to disrupt the industry. We are so agile that every 1 to 1.5 months we could deliver something proven with value to you. Working with us is never an experiment, but a result co-creation process. So far we have already engaged few MNC clients, and they are quite happy with both of our tangible and intangible benefits delivered.
About KY & Company
KY & Company (KY) is a global management consultancy that helps CXO & management create financial impact through strategy development, digitization and automation. KY serves as a digital advisor and implementation partners for MNC to build an economical solution and digital ecosystem. With deep & extensive technical know-how on intelligence process automation, KY lies in delivering sustainable business performance for the clients.
Mike Kwok is the founder of the KY & Company and a digital strategist
James Willis is the partner of the KY & Company Digital Practice
Phone: +852 2151 1398
Ideation, Rapid Prototyping, Process Workshop, Business Strategy & Digitization Roadmap Development
End to end process Re-engineering, User Experience Design & Testing, Solution Development and Change
Bot development, Training, Tuning & Testing
Process outsourcing, maintenance service, infrastructure orchestration & administration, devops
Project Management & Design
Business case development, planning & governance, Agile SCRUM, business analysis, Lean and six sigma design
User & Technology Research
UIUX Design, emerging technology research, process & technology consultancy study
System & Model Development
Enterprise system development & implementation, low-code solution development, data model development, mobile & web full stack development
Awareness workshop, design thinking & innovation workshops, technical skill transfers
KY & Company invents and adopts the digital solution including internet of things, customer experience, process automation, web app development & artificial intelligence. We take care of your entire digital transformation journey from the business case, design to implementation and performance.
Robotic Process Automation, Chatbot, Social Listening
Customer analytics, Omni eCommerce Channels, UX App
Smart Logistics, Hospitality, & Office
Smart Logistics, Hospitality, & Office
Web & native app. multi-experience development platform, ERP systems
KY & Company introduce free process and UX design workshops to enable our clients to identify opportunities, streamline processes and improve experience
Continued exploration of the process improvement initiatives from end to end process mapping to identifying re-engineering & digitization opportunities
Design thinking & rapid prototyping to drive user experience excellence. co-innovate the user journey, and hence improve both existing customer experience & target new market
UX That Fulfill More Than Just User Need
User Research, Branding, Storytelling, Usability testing, Visual design
Co-create Process Excellence
DMAIC, EDIPT, Design thinking & Six Sigma Lean
Enable the organization to understand. leverage and adopt technology in an increasingly interconnected world
Hotel book to checkout experience, Airline booking experience, Employee HR inquiry...more